Refund policy
Joynt Refund Policy
Last updated: October 2, 2026
Our Promise
If something isn't right with your order, we'll make it right. Contact us at support@joynt.fit within 14 days of delivery(not your order date) and we'll issue a refund or send a replacement; you do not need to ship anything back to us.
How to Request a Refund or Replacement
- Email support@joynt.fit within 14 days of your delivery date.
- Include your order number and a description of the issue. For a damaged or defective item, please attach a photo; this helps us resolve it faster.
- We'll respond within 1–2 business days with a refund to your original payment method or a replacement, whichever works best for your situation.
No Return Shipping Required
Because Joynt ships directly from our fulfillment partner to you, we do not require the item back to issue your refund or replacement. We reserve the right to request a photo, or in rare cases involving bulk orders or suspected abuse, the item itself, before approving a refund.
What's Covered
- Wrong item received
- Damaged or defective item on arrival
- Item significantly not as described
- Didn't fit or wasn't what you expected, within the 14-day window
What's Not Covered
- Requests made more than 14 days after the delivery date
- Normal wear and tear
- For hygiene reasons, worn items are final sale unless the item arrived damaged or defective
Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Order Cancellations
You may cancel an order for a full refund any time before it ships. Once an order has shipped, the process above applies.
Contact Us
Email: support@joynt.fit
Joynt Shipping Policy
Last updated: October 2, 2026
Shipping Is Free
We offer free shipping on every order within our shipping zones; the cost is built into our product pricing, so there's nothing extra at checkout.
Processing Time
Orders are processed within 1–3 business days of purchase for the large majority of orders. During high-volume periods (launches, sales, holidays), processing may take slightly longer; we'll note this at checkout if it applies.
Delivery Time
Once your order ships, delivery typically takes 7–15 business days, depending on your location. Combined with processing, most orders arrive within 8–18 business days of purchase. These are estimates based on current information from our fulfillment partner, not guarantees; carrier and customs delays can occasionally extend this.
If we become aware your order will take longer than this estimate, we'll notify you by email and offer the choice of waiting for a revised delivery date or canceling for a full refund.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24–48 hours for tracking to update after it's first issued.
International Orders and Customs
We ship to many countries outside the U.S. and Canada. International orders may be subject to customs duties, import taxes, or fees charged by your country; these are the responsibility of the recipient and are not included in your order total.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout; if a package is returned to our fulfillment partner for this reason, reshipping costs may apply.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, or your order hasn't arrived within 20 business days of shipping, contact us at support@joynt.fit and we'll look into it right away.
Contact Us
Email: support@joynt.fit